Program Analyst - Regional Information Management Office (RIMO)

• Manages Unclassified and Classified administrative communications and informational site content and materials utilizing Microsoft Suite tools, such as SharePoint, Teams, and Stream for coordination and collaboration of NEA-SCA/EX RIMO projects.
• Liaises with other internal and external IT entities and constituencies in the resolution of a variety of day-to-day and long-term matters concerning Information Resource Management (IRM).
• Assists in problem solving, staff development and execution of stated program goals and objectives.
• Draft Bi-weekly newsletters for bureau IT personnel consumption.
• Recommends procedures in the organization to establish improved communications advancing personnel/manpower operations; research technical information; complies contract work statistics; prepares reports and replies to IRM inquiries and independently identifies project conflicts to the RIMO.
• Assists in improving customer service relations through approved software/applications both on-prem or cloud based with constituent post personnel. Some of these applications can include ServiceNow, SalesForce, and other new technologies as they arise.
• Prepares and/or oversees the preparation of charts, graphs and analysis for bureau IT projects and operations.
• Provides temporary Cleared American Information Management (IM) support to overseas posts as needed.

Education

• Bachelor’s degree in business administration.

Qualifications

• Must be a U.S. citizen and possess or obtain/maintain a Top Secret clearance
• Familiarity of Department of State management organization and operations.
• Must have at least a bachelor’s degree in business administration.
• Has experience as supporting management as a supporting staff member on a team.
• Experience working under pressure and adhering to short deadlines.
• Ability to multitask.
• Working knowledge of personal computers and general administrative practices.
• Experience with Microsoft Office Suite and SharePoint preferred.
• Ability to organize, prioritize and schedule work with minimal supervision.
• Strong writing skills and the ability to prepare professional emails quickly.

PCI Federal Services (PCIFS) and its subsidiaries is an equal-opportunity employer. PCIFS does not discriminate on the basis of age, sex, race, national origin, religion, marital status, sexual orientation or identity, Veterans or Disability status.

Preference may be extended to qualified Native American Indian candidates

in accordance with applicable federal law.